Assistance

Contact

E-mail us
If you have an enquiry you would like to send to us, please use our enquiry form

Call us
If you would prefer to talk to one of our representatives on the phone, you can call the number 1300 304 304 between the following times:
Mon–Fri: 6AM-8PM (AEST)
Sat-Sun: 6AM-6PM (AEST)

Fax us
You can fax us on (02) 9004 4830, 24 hours a day

Write to us
Any written correspondence can be addressed to (no stamp required):
Entertainment Masters
Reply Paid 61233
Frenchs Forest
NSW 2086

Help & Order Information

Delivery
For detailed information regarding the delivery of your product, please click here. We regret we are currently unable to deliver internationally.

Order Tracking
Want to know what stage your order is at? Please go to the Order Tracking page and enter your Customer Number or Order Number.

Modify your account
If you have moved or wish to change your contact details, please click here.

Catalogue

Request a catalogue
If you would like a copy of the latest catalogue of Innovations or any of our sister companies mailed to you, please click here.

View our catalogue online
You can now view a fully interactive version of our catalogue online, allowing you to click on products to find out more details. Please have a look here.

Catalogue quick order
Have the catalogue in front of you and know the product you want to order? Save time by using our Catalogue Quick Order page to simply type in the codes of the products that you wish to order.

Showroom

Visit our showroom
You can visit our showroom to make your purchases from Entertainment Masters, Innovations, Mobile Innovations and Home Care:
Frenchs Forest Showroom
431 Warringah Road
Frenchs Forest
NSW
2086

Opening Hours
Our showroom is open between the following times:
Mon–Fri 9am–5.30pm
Sat 9am–3pm
Sunday Closed