We're sorry, but once you've placed your order and it has been paid for, we are unable to make any changes or cancellations. Our systems are automated to ensure fast processing and delivery of your order, and any changes could cause delays or mix-ups. As a result, we strongly advise you to carefully review your cart and details before completing your purchase. Please feel free to contact our Customer Care team if you have any questions or concerns.

No, we don’t offer gift wrapping. All orders are securely packed to
arrive in good condition.

We don’t usually combine separate orders. Please make sure everything you want is in your cart before placing your order.

We use Australia Post to deliver all orders. For your convenience, we deliver to Street addresses, PO Boxes, and Parcel Lockers

We re-stock often, but some items may no longer be available from the supplier. If something has been out of stock for a while, it may be discontinued, and we will advise you of this.

When your order ships, we’ll send you an email with tracking details. You can use this to follow your parcel.

Please let us know within 7 days of receiving your order. We’ll
arrange a refund or replacement based on our Return & Refund
Policy.

We usually ship within 1–2 business days after payment, but some orders may take longer depending on what was ordered. Thanks for your
patience.

Within Australia: 2–8 business days depending on your distance from our dispatch point in Melbourne

Yes, from time to time, we offer special promotions or discounts on selected items to ensure you receive great value. Offers change regularly. For updates, check our website or join our newsletter.