Refund policy

We want you to be happy with your purchase, so we offer a 30-day money back guarantee which includes unsuitable/change of mind

Returns Due to Faulty Products

If you receive any items that you did not order, or that prove to be faulty, please contact our Customer Service Team within 14 days of receiving your order. We will provide you with a returns address and assist you with a refund or replacement. When enquiring about returning items, please quote your order number, the nature of the fault, and whether you require a replacement item to be sent out, or a refund. Please note that we will not refund or replace items due to damage caused by incorrect usage or normal wear and tear.

" Supplier's Warranty All products are warranted to be free of defects in workmanship and materials for one full year from date of purchase. These warranties are in addition to those implied by law." 

Returns Due to Change of Mind

Unless you’re completely happy with your purchases, we can't be either. That's why we offer all our customers he Entertainment Masters Customer Guarantee, please contact our Customer Service Team within 30 days of receiving your order. When enquiring about returning items, please quote your order number. We will provide you with a returns address and assist you with a refund. Products returned must be in original condition and packaging.

You will receive credit or refund for the full purchase price (excluding delivery).

Region Compatibility

Please note that our DVDs are encoded for region 4

Returning Physical Items

If the fault is physical, please ensure you send a photo of the damage so we can assess what went wrong. Whilst we will do our best to replace faulty items, please note that most DVDs are produced in limited quantities, so a replacement for the exact same item may not always be possible - in which case, an alternative item may be offered, or a refund if the item is not deemed suitable by the customer.

Please note that we reserve the right to refuse any returns that do not meet the above criteria.

Thank you for shopping with us.